Refund to Original Payment Method

A customer may return any item(s) purchased from twelvesouth.com.au for a refund within 30 days of the purchase. The customer is responsible for return shipping. Please note that shipping fees paid for the original order will not be refunded. Items purchased from authorised Twelve South resellers can be returned to the reseller according to their individual return policy.

Warranty Replacements

A customer may replace any item(s) purchased from twelvesouth.com.au or an authorised retailer within one year of the purchase with a qualifying warranty replacement request. Learn more about our Product Warranty.

Authorised Resellers

You can purchase a variety of Twelve South products from our Authorised Resellers, both in-store and online. We can only offer warranty replacements, not refunds, for products purchased from these resellers. Any full refund returns will need to be made through the designated reseller and in accordance with their return policy.

Additional Information

If you need further assistance with your return or have any question and/or concerns, please contact ausupport@twelvesouth.com.