All Twelve South products have a two-year warranty covering defects in workmanship or materials. For warranty service, products must have been purchased within the last two years from Twelve South or an authorised Twelve South retailer.

In order to request a warranty replacement for an item(s) that you purchased online or in-store from an authorised Twelve South retailer, we require that you provide us with the below information regarding your purchase, including a copy of the dated receipt for the order. 

Once submitted, we will review this information along with the provided reason for your request.

You will receive an email within 1 to 3 business days notifying you of the status of your request. We thank you in advance for your cooperation throughout this process.

Please Note: Any correspondence regarding changes to a replacement must be conveyed through email to our support team at ausupport@twelvesouth.com. A note included with the return will not result in any changes to shipping address, shipping method, or previously requested action.

Australian Consumer Warranty.

Subject to ‘Exclusions and Limitations’, we warrant to you that if you purchase a Twelve South product from TwelveSouth.com.au or any of our authorised resellers in Australia, that they will not contain defects which are a result of faulty manufacturer workmanship or materials. This warranty subsists for two years from the date of purchase.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits given by this warranty are in addition to other rights and remedies you have under the law in relation to the goods.

Subject to any rights you have under the Australian Consumer Law, we will not be liable for defects which are a result of damage or loss caused by factors beyond our control, any product which has not been maintained according to any care or maintenance instructions provided with the product, any alterations to a product which are not performed by us, or damage or defects caused to the product due to unusual or non-recommended use. To the extent permitted by law, and subject to your rights under the Australian Consumer Law, we will not be liable for any special, indirect, consequential or economic loss or damage or loss of profits suffered by you or any other person resulting from any act or omission by us.

Our total liability in respect of this Warranty against Defects is limited, at our option to, the replacement of the goods. This does not limit your rights under the Australian Consumer Law.